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If you can’t find the information you need in the Synergy/DE documentation, you can reach the Synergy/DE Developer Support department at the following numbers:
800.366.3472 (in the U.S. and Canada)
916.635.7300 (in all other locations)
To learn about your Developer Support options, contact your Synergy/DE account manager at one of the above phone numbers.
Before you contact Support, make sure you have the following information:
The contents of any relevant log files (such as the synd log for License Manager or xfpl.log for xfServerPlus). Logging information may also be found in the Windows application event log or syslog on UNIX.
If you are having any of the problems below, send us the complete set of source files to re‑create the issue, along with the information in the BuildVersion.txt files in the \MSBuild\Synergex\dbl and \Synergex\SynergyDE\dbl directories in Program Files or Program Files (x86):
For Visual Studio issues, zip the entire project.
You won’t get a traceback for untrapped errors, as you would with traditional Synergy. Instead, you’ll get the Windows Dr. Watson box. Click Debug to go into the debugger. If the program was not built with debug information, and you instead click Cancel, you’ll get a traceback.
The PDB files for the Synergy .NET runtime libraries have information on Synergy .NET runtime line numbers that appear in tracebacks. These files are located in the Synergex\CLR40 directories under Program Files and Program Files (x86).